Refund and Returns Policy
Thank you for shopping at Waxing Eloquent Shop. We hope you are delighted with your candle products. However, if you are not entirely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your options.
1. Eligibility for Returns
1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within [number of days] days of receiving your order. We will be glad to assist you in resolving the issue.
1.2 Incorrect Item: If you receive an incorrect item in your order, please notify us within [number of days] days of delivery. We will arrange for the correct item to be shipped to you or provide a refund or exchange as appropriate.
1.3 Change of Mind: If you have a change of mind about your purchase, you may return the product within [number of days] days of receipt, provided that the item is in its original condition, unused, and in the original packaging.
2. Return Process
2.1 Contact Customer Support: To initiate a return, please contact our customer support team via email at [support@waxingeloquentshop.com] or call us at [your contact number]. Please provide your order number and a detailed description of the reason for the return.
2.2 Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
2.3 Package the Item: Pack the item securely in its original packaging, along with any accessories, manuals, or freebies that came with it.
2.4 Shipping the Item: Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to a damaged, defective, or incorrect item.
3. Refund Process
3.1 Inspection of Returned Items: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.
3.2 Refund Approval: If the returned item meets our eligibility criteria, we will process the refund. Depending on your original payment method, the refund will be issued as follows:
a. Credit Card/PayPal: The refund will be credited back to your original payment method and may take [number of days] days to reflect in your account, depending on your bank or payment provider.
b. Store Credit/Gift Card: If you choose to receive store credit, the amount will be applied to your Waxing Eloquent Shop account and can be used for future purchases.
3.3 Non-Refundable Items: Certain items are non-refundable, including personalized or customized products, gift cards, and items returned after the specified return period.
4. Exchanges
4.1 Damaged or Defective Items: If you receive a damaged or defective item and wish to exchange it for the same product, please contact our customer support team. We will arrange for the exchange once we receive and inspect the returned item.
4.2 Change of Mind Exchanges: We do not offer direct exchanges for items due to a change of mind. If you want to exchange a product for a different item, please follow the return process, and once the return is approved, you can place a new order for the desired item.
5. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team:
Email: support@waxingeloquentshop.com Phone: [Your contact number]
As always, make sure to customize the content to fit your specific return and refund policies. Also, consider consulting with legal professionals to ensure compliance with relevant laws and regulations.